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Mark
Bought my third ADEXA dishwasher ADX50BWS from this company and like all the rest of my previous commercial dishwashers fitted it myself which basically meant connecting the water and drain pipes and plugging it into a socket. Arrived on Friday 5th Nov 2021 and fitted the same day by close of business my staff informed me the machine would not stop filling and was overflowing from the door seal. Emailed ADEXA informed them of the problem on the brand new machine and the response was "Please provide us with the installation report" so I sent over exactly what I did i.e connected the drain pipe and water inlet pipe and plugged the machine in. ADEXA informed me that due to the machine not being fitted by an engineer the warranty did not cover any problems with the machine. I have spent well over £10,000 with this company since 2018 on various machinery for my six shops and will never spend another penny with them. They have supplied a faulty machine and the fact that I attached two pipes and plugged it in, instead of paying an engineer to do the same thing means I am now stuck with a machine that is sub standard. I would advise all potential customers of this company to bear in mind that they will use every trick in the book to not sort out any problems you have with their products. A 25% restocking fee just one of them. Buyer beware and shop somewhere where they will help if they have supplied a faulty machine.
3 years ago
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Adexa Direct has a 1.1 average rating from 999 reviews

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