Unbelievable!!! I have just written this to Adexa after 21 days of mindless, fruitless complaints to an inept Customer Care (?) department ! They have just responded with the following message: "Thanks for your email, I will remind you that your are a registered business and therefore not covered under any form of consumer law so unfortunately this legalisation does not apply to you " UNBELIEVEABLE! I am writing with regards the Professional Glass Front Wine Cooler 130L Black/Silver| Adexa AXW130I purchased from you on 31 January 2022 for £286.80 which is not fit for the purpose due to the following problems: The item is unusable as the handle cannot be attached to the body of the wine cooler due to the following reason: There is a small black ‘holding’ screw that requires removal to enable the handle to be fixed in place. This screw has sheared off (either in the factory or during delivery) and is lodged in the fridge door so I am unable to attach the handle to the fridge. I have sent both pictures of the door /screw and a detailed explanation to your Customer Care Service on numerous occasions requiring action / resolution to this issue commencing 4 February 2022. To date the only assistance or response I have received from Adexa Customer Care Service other than “this has been passed over to the correct team to follow up and you will receive a response when they have had a chance to review this,” was a link to a “YouTube” video showing me how to remove a broken thread /screw and a suggestion that I could do this myself! Apart from this ridiculous DIY suggestion from Adexa Customer Care Service (which had I attempted to do, would have invalidated any guarantee), Adexa has done nothing to resolve this issue 17 days since first brought to your attention.