An email sent to Kevin O'Donoghue - Director at Adexa: Hello Kevin, hope you're well. I'm not long off a call (one of many over the last couple of weeks) with our CS team at Rugby. Born and raised here myself, I have been oblivious to your company and size of operation, until deciding to open a new food-related project in Rugby town centre and researching commercial kitchen supply wholesalers to help kit out this exciting, soon-to-open venture. You guys came up trumps - range (tick), price (big tick), business proximity (tick). Whilst at an opening spend of £4K, we'll never be your biggest customer, I'd disappointed to say that, like the droves of customers that have elected to never give you any business again (I've subsequently found across trusted review site and social forums set-up to slate your operation), neither will I. Having had the displeasure of having to experience overt unwillingness to help, blatant rudeness and tactics that demonstrate all-out avoidance to accept responsibility for defective items, I was wondering whether this level of service was a company directive either that or are they just war-torn from constantly having to daily battles with CUSTOMERS interrupting their sales-only focused agenda? Can I make special reference to Eloise, for her confrontational attitude and subsequent email this evening informing me that as I'm a few days outside of my 14-day invoice date, I now need a engineers report to validate my 'alleged' fault on a £91 meat slicer!.. she's certainly doing your business proud! I wish you well with your tenure at Adexa, I've never been appalled enough to write to a business about just how bad the customer service level is, but on this occasion, I will go out of my way to implore people not to go near your company. Best regards to you sir Ian R