Terrible customer service - do not recommend - Avoid like the plague!!!! We ordered a few items from them over the last few months - and no doubt would be ordering more from you as the business grows. We reported an issue with the 2 freezers that we received from them just outside the 14-day window - stating that they are faulty as they are not keeping temperature. I Had sent in evidence that showed that this had been happening since we had received them. The Support I was receiving from them was fine until the last email I received that stated I had to remove the top of the freezer and basically play with the wiring to the freezer. Today I called up their support team and explained that I was not comfortable doing this as I am not a qualified electrician, and if I was to do something wrong and break the freezers I would not be covered by the manufacturer's warranty. I said that the freezers are faulty and that I need replacements. to which the representative said in not so many words - tough - we've told you what to do so I'm not sure what the problem is here. if you don't want to do it then you have to pay for an engineer's report. I then asked to speak to a manager and was told that there was no manager working - which clearly was not the case. the agent became very condescending and rude to me on the phone - which as a customer I then matched his level. Up until now, I had had very positive interactions with the company - however now I am left with a sour taste in my mouth... I currently have 2 items from them that are faulty and not working correctly - and no way to resolve the issue. If that is how they like to deal with their customers - then I am surprised that they are still in business.