DIABOLICAL STEAR WELL CLEAR We ordered a free standing double fryer on 04/05/22. We needed it urgently so paid £31.98 for next day delivery. The order did not arrive and somehow went from Dudley past our location in Cannock and ended up in Bournemouth. We were assured we would receive it the very next day. The next day came and we had an email to say our order had been delivered but it had not. The fryer had been delivered to a different business that is not affiliated with us. We had to then collect the fryer ourselves. After this we plugged it in and immediately the fryer was faulty. The heating element did not stay on so we video recorded the faulty operation and sent to adexa and requested a refund. We were told to repackage item and send them pictures of it which we did. I have now had to purchase another fryer elsewhere which cost another £800 and adexa have just emailed us saying the they have inspected the item and yes it’s faulty but it’s been poorly maintained and not properly cleaned which it most certainly was and was only connected in our kitchen for about 30 minutes. They seem to think that because of this it can only be sold as a B grade item despite the fact that it’s faulty. So because of this are refusing to refund our money. We have been offered a coupon or a refund minus 25%. I will be seeking legal action and will also be requesting our bank take action. Please read these reviews and do not use this company as there are so many similar stories on here. DO NOT USE THIS COMPANY THEY ARE JUST AFTER YOUR MONEY AND WILL SEND ANY RUBBISH OUT THEN CHARGE YOU FOR THE HASSLE.