Shocking customer service from Adexa! Megan was patronising and clearly lying. The 'kerbside' delivery is ridiculous considering they sell predominantly large catering equipment. It is not made clear when ordering that this is the case and then looking further in to it seems that you must remove all packaging on the street before accepting delivery otherwise they will not accept responsibility for any faults. I can see this is most likely where the issue is with similar reviews that customers have not received a full refund. Strongly advise to look elsewhere for your equipment. Would also suggest Adexa do some real customer service training with their employees.