Bought a pretty expensive Kamado BBQ from Adexa - arrived in good time but it had a missing / duplicate part so it has meant you can't put the frame together to stand the 80kg BBQ in. 4 months laters, still chasing Customer Support to a) get a part sent out or b) to even call me back as promised. I must have emailed / called about 15 times over 4 months with still no resolution, not able to speak to a manager, can't guarantee a call back, no one in the "spares team" to confirm status. Terrible customer, absolutely useless service which is a shame as the BBQ itself and price was really good. However, if you can't even use the item purchased then it's a complete waste. AVOID Adexa!!!!