I bought a hot chocolate machine that broke on the forth day of using it. Adexa willl not refund the item as its been purchased three weeks ago. They told me I had to pay for an engineer to come and look at the machine and state what is wrong with it. Then they would send whatever part is needed for the machine and I would then have to pay an engineer again to fix the machine with the new part. Complete nonsense and a waste of £300. They said all of this information was in the terms and conditions. Please do yourself a favour and do not buy anything from this company. The customer service is awful and they will sell you faulty equipment.