AVOID THIS COMPANY I puchased 2 office chairs from this company, 1 came incomplete (missing parts) and the other was faulty (wouldnt go up stayed in the lowered position) i contacted them regarding replacements or refunds 2 days later and was told it wasnt within their 24 hour returns/refunds policy so i wasnt getting anything. Working in a busy office unforutnately you dont get the time to unpackage and build something the second it enters the door. the customer care team are horrendous and had zero interest in working with us once they had our money. AVOID