Awful. Ordered two products from them. The mixer arrived damaged and they offered £70 refund less than 10% off the product. We needed to use it for a function so no option but to accept. The second item, a fryer, wouldn’t work. Sent engineers report. They have excuses why couldn’t accept it. Eventually accepted it and still wouldn’t do anything. Now at stage where I asked for an exchange/refund. They said would test the product themselves. No indication of how long etc. Just said refer to their T&Cs. So now this affecting our business. Dreadful company Avoid them at all costs.