Appalling is not a word I use lightly; it is fully justified here. From start to finish the experience was an ordeal, compounded only by the worst customer service I've ever experienced and for which Eloise takes the medal! I only resolved it by seeking legal advice. Quick summary: we bought a bbq, but they sent a table. When I queried it they said it wasn't their fault. The provided a very complex returns procedure to make it difficult to send things back. I followed it to the letter and the courier they sent provided proof that the wrong had been returned to them. They denied they had received it back. I pointed them to the evidence and they said they would have to have an internal investigation which was always ongoing and never came to a conclusion. They refused to give me my money back and started ignoring me. Fortunately I had paid by AmEx who were able to look into the matter, found in my favour and were able to retrieve the money for me. Says it all. The whole process lasted for almost two month. Avoid Adexa with a barge pole!