Oh my word I wish I had read these reviews before placing an order. I ordered a freezer for a church (charity) and a fridge arrived. When I telephoned to explain that I had the wrong product they said it would be a £120 charge to collect it, plus VAT + 25% charge against the product, I would end up with £80 back on a product that I paid £334.80 for. I appealed for the company to reconsider these charges as we were a charity, but they are their policies they said I should have checked the invoice they sent over (which of course I should have done, but I just thought I had ordered a freezer. How can they get away with this? I will never ever order anything from this company again. Appalling lack of customer service and zero morals. See above, 2% of customers would recommend Adexa, do not order from them.