We've had the most unbelievably bad product and customer experience with Adexa, to the point of it being illegal. Honestly I don't know where to start, we've had such a long-running bad experience with them. We purchased an induction hob, after 3 weeks there was a pop sound and it stopped working. We requested a refund which took a long-time and a lot of effort to get a decent response. Bearing in mind there is a legal requirement to offer a refund for a faulty product within 30 days of purchase, Adexa only offered us a credit note or replacement and insisted we pay for delivery. We explained their legal obligations under the Consumer Rights Act, but they still refused. They also made it unbelievably hard to return, for example, requesting video evidence of it not working, which is laughable because it just doesn't turn on, it's not rocket science. We cut our losses considering it is a low-value item and not really worth our time, and got a replacement. Low and behold, it goes pop again. We went round the loop again, dealing with argumentative difficult customer services and eventually started being ignored! Eventually we again were offered a credit note. But will have to pay for the return delivery again. Their illegal returns policy in this instance has genuinely caused our kitchen manager stress and wasted a lot of her time. This is so far off being any kind of acceptable customer experience.