Worst company in the world to deal with, bought a catering grill, metal deformed after 4 uses, drip tray could not be emptied unless turned 45',this allowing fat to spill over machine, Customer service non existing, spent 4 1/2 hours on the phone to eventually to be told because I used the item it can't be returned, they would need to send out an engineer to see it at my cost, The grill is 20 days old and been used 4 times,, the offered me £35 voucher for nearly a £400 machine,, Not allowed to speak to manager, 12 month warranty is a complete lie, I will be contacting my visa company in which I had paid for the Item, PLEASE NOBODY USE THIS COMPANY, IT IS A SHAM, AND THEY SELL PRODUCTS IN MY OPINION NOT FUNCTIONAL AND SAFE AND EXCEPT NO RESPONSIBILITY, KEEP YOUR MONEY AND SHOP SOMWHERE ELSE