Well not sure where to start , but we have not delt with a company with such bad customer service. we have ordered a sink on the 19th February and payment was taken on the 20th of feb. weeks gone by and no product has been delivered. ive called on the 1/3/2024 and i was promised to get an update by the end of the day via phone call to see what is going on with our order. that never happened. i called the next day , over an hour on the phone waiting no answer. tried again the day after chosen option 3 as i had no luck with nobody else, only to be told as its the sales department she could not deal with our order. few minutes later she told me that she can only check whether it has been dispatched. tried every day to call from the 1/3/2024 with absolute no luck, only 1 email has been answered , ive sent 5. item has been delivered on the 13/3/2024. Now here is where we were completely shocked. there has been a shipping label put on originally with the 20/2/2024. It now has been covered with 12/03/2024 shipping label. So this has been sitting in your warehouse not being picked up for delivery and not 1 person can tell us why when we called. very disappointed