I ordered 2x work benches - the website suggested they had stock. After waiting several days, I contacted them to see when they would be delivered. I received an email which stated they were out of stock, and I could either have a credit or a refund. I then rang them and asked for a refund - and was told that the refund could take up to 14 days. Why? In this day and age, refunds should be almost instantaneous. When querying this I was told it was in their T's and C's. Really? Now looking at their T's and C's, its actually worse than that. This is what it states: 7.1 Refund request needs to be approved by our customer service department. Evaluation will be made according to the terms and conditions listed here and once the refund is approved, refunds will made within 7-14 days.