Little more than a scam experience. Bought two products from them, one was a commercial ice machine. Machine arrived and we fitted it. Asked specifically before purchasing if the hopper was frozen to preserve the ice. Was told it was. Turned the machine on, after a couple of hours it was clear that the hopper is not frozen and there was just water. We switched the machine off to speak to Adexa. Came in the next morning to find that the machine has free-flowed water from the mains and flooded out our newly redecorated bar. Went on their online chat to report the issue and ask for a refund/replacement. After typing the problem, waited 40 minutes in the live chat for a reply, none came. Called their number, waited for 15 minutes at position 10 and never advanced so hung up and messaged them on their web contact form. Got a reply back asking for a video of the fault. Replied that it wouldn't be possible to video it without again flooding our venue and causing damage which we just repaired. They ignored this email. Called them again today. Staggered by the tone of the call handler. Explained the situation and she actually said there was no choice e but for me to re-flood our venue deliberately to get a video of it. I advised that this is a ridiculous suggestion to use an unsafe product deliberately and was told that they will not engage further unless we deliberately turn on a faulty product again and cause further damage. She then aggressively hung up. I called back - after waiting in a queue got through to the same lady to be told the same thing. She refused to give her name, refused to give a call reference and told me they do this specifically because they don't want customers having records of any calls. I explained this already looks shady. I asked how the operator would feel if she had the tone she was giving as a customer - she said, insolently, "Oh I'd be really frustrated, but that's just this company." Eventually she advised that I could request a manager to call me back within two days after I really pushed. I said I would like this. Confirmed they would definitely call back and was told not. She said that the manager "may decide they don't want to call you, in which case we'll do nothing about the faulty product and you'll just have to accept that". I am literally reeling from the call - I've never come across such a tone before. Basically, "we know there's a fault, but we literally don't care, won't do anything and will expect you to put yourself and your property at risk by using a faulty electrical item that is leaking water". I've just spoken to my bank to begin a chargeback request. Unfortunately we paid by debit card rather than credit card so they may have less abilities to reverse the payments. If there are issues I will raise a County Court application against this company instead. It is fundamentally unreasonable to expect customers to use an unsafe product further in order to get a refund when they are already reporting it as unsafe and as having caused damage. I will also include costs for the damage already caused to our venue.