We have placed an order with Adexa and got notified by their delivery firm that due to some delay at Adexa the planned delivery slot was missed. Since we went on holiday we asked Adexa by email to delay delivery till our return. No response from them but the delivery firm texted that they would deliver the next day. It was impossible to get in touch with the delivery firm (panther) so I went back to Adexa. Was told over the phone that they can't delay delivery till after our return from holiday and if we can't accept the product on the day dictated by them it would go back to the depot and there would be a penalty of £120 plus 25% of the order value. Same penalty would apply if I cancelled the order. Seriously?
Case is ongoing but based on this experience I can only recommend staying well away from them!
6 months ago
Adexa Direct has a
1.1
average rating
from
983
reviews
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