This is the worst company i ever been to. We brought a freezer for about 700 pound .guess what when we recieved our item it was fully used we ordered 'BRAND NEW FREEZER' when we tried to call back they said they cant do anything because i didnt contact them on the first day but we Tried to give them a call but thry wont answer at all we emailed them but gets a reply after 3 day this is absolutely disgusting i asked them that i could like to get a refund but they said they will take 20% vat and aditional 144 pound. I first thought they were joking but they wasn't i just want to say this is a absolutely scam and do not fall this thr atitude was rude.i dont know how many people been scammed the worst company ever never reply on email . we will never come back .not the first time i ordered from here