Disgraceful customer service. Ordered three large metal cabinets at a cost of almost £700, upon assembling the third cabinet noted a factory defect, meaning a door could not be installed. Notified them and asked for a replacement door, or for them to cover the cost of rivets, a rivet gun and paint which I will have to buy to rectify myself. They refused this, offered £15 or store credit, stating I hadn’t notified within 24 hours of courier damage. Have advised them more than once that this is NOT courier damage, this is a factory defect, and customers cannot be reasonably expected to inspect every little component within 24hrs of arrival. The IES should be subject to QC before sending, which they clearly aren’t. All three cabinets have identical dents in identical places, clearly a factory handling or packing issue, nothing to do with courier damage, again they are clinging on to their 24hr courier damage policy. Avoid this company, they do not read emails properly and their customer service is truly shocking.