Shocking Business Practice and breach of rights I strongly advise against purchasing anything from Adexa Catering Equipment. Their products are shockingly substandard, breaking down after minimal use, which is completely unacceptable for any professional setting. But what's even worse is their appalling customer service. The staff are belligerent and seem trained in delay and distraction tactics, all designed to push you past the return window. Once that happens, they flatly refuse to honor any returns or refunds. To add insult to injury, they won't even provide copies of their complaint procedure, leaving you stuck in a never-ending loop of frustration. This company blatantly breaches the Sale of Goods Act and the Consumer Rights Act, disregarding any legal obligations they have to their customers. Save yourself the headache and take your business elsewhere—Adexa is a disaster waiting to happen.