After placing my order for a slush machine (Order 1339997) on August 27th, 2024, there was a misunderstanding, and I mistakenly refused the delivery. Once I realized the error, I contacted Adexa to arrange for redelivery. I was charged £120 for the redelivery, even though their email stated it should only be £50. I was assured the machine would arrive within 3 working days. However, the machine never arrived on the promised date, and I’ve been calling constantly since then to get updates. Each time I speak to customer service, no one seems to have any record of my situation, despite clearly charging me the £120 for redelivery. To make matters worse, my Adexa account shows the machine was returned on September 10th, but customer service is unable to track this or resolve the issue. I have been forced to waste time making repeated calls with no progress. Adexa's poor communication and overcharging for the redelivery have caused significant disruption to my business, as the slush machine is essential. Their incompetence and failure to resolve the issue after numerous calls make this one of the worst customer service experiences I’ve ever had. I still don’t have my machine, and unless this is resolved immediately, I’ll be requesting a full refund. I would not recommend ordering from Adexa based on this experience. **— A very dissatisfied customer**