A bunch of thieves! I purchased a freezer from this company, because it was showing as in stock and a delivery between 3-5 working days. I needed the freezer urgently. After 5 days, I called to ask when the freezer was being delivered, I was told the following week, but wasn't given a specific date. I called mid week, the following week and still no delivery date; the following day a tracking link was applied to my order, however, that link didn't work and there updates! 10 days later, having had no further updates, I asked to cancel the order. I was then told the order was ready to be dispatched from the courier depot! Strange that, how up until that point, I was provided with any updates, then all of the sudden, I was being told it was due to be delivered, but I still didn't have a delivery date! So I said I wanted to cancel the order; I was told it couldn't be cancelled as it was with the dispatch depot; so I called the dispatch depot and told them not to deliver the item as it had been cancelled. So it was possible to cancel the order, but Adexa customer service, couldn't be bothered! I was told by Adexa when the item had been returned I would be refunded. I received, via email, acknowledgment of my refund, which has had 48% deducted from the full amount paid!! I've invoked a section 75 and sent a strongly worded email to Adexa. There are better companies out there, that don't try to rip you off, find another company; as Adexa are shocking and thieves!