Disreputable Company Bought a chest freezer 30th April 24 allegedly in stock for dispatch delivery 3 days. 3 weeks later freezer arrived. Plugged it in to chill overnight. Next day freezer lid would not open, the airlock was so great the freezer could be lifted off the ground. Customer services said we will report it to management. Two weeks later still no response. Chased again and asked for the freezer to be collected. Told they could not take goods back without the original packaging unfortunately for them we had already put it back in the box it arrived in. Excuse 2 for not collecting, it must be on a pallet, although it was not delivered on a pallet, sourced a pallet. Excuse 3 for not collecting, it needed to be banded to the pallet. Got that sorted. Still not collected. Item eventually collected. Had to chase for progress of return. Email was received asking if I would like a refund or replacement. Requested a refund. Four weeks later just about to chase refund when out of the blue we get a call from a delivery company to say that the delivery of our Adexa freezer would be delayed. Told them not to bother I had not requested a replacement freezer. Immediately contacted customer service; after the usual tedious wait to be told they would quickly speak to management. The embarrassed customer service operative told me that I would be charged £120 delivery fee and a restock fee of 25%. Did a charge back with my credit card company who upheld my case and refunded. I was told that Adexa had the right to appeal which of course they did a total of 3 times. Only when the credit card company referred them to Master Card did they accept our dispute on 31st October. This company wasted five months trying to defraud me because they could not admit that they had made a mistake.