DO NOT USE THIS COMPANY.. Here is my on going story.. I purchased at item at 6am, I realised the item I wanted was the more expensive and bigger version so immediately sent an email asking if it was possible to change the order. No reply. I then called was on the phone for 30 minutes waiting. Spoke to a representative who advised my my order could not be cancelled as it had gone to shipments now the time is 12pm. If I wanted to cancel it would cost 25% of the fee already paid and it would still be sent and I would have to return. I then requested to speak to manager. No call back 2 days later. I emailed my complaint. The response what that they saw no wrong doing so diddnt feel the need to respond to my enquiry. 1.5 weeks later I have had no item I call back and am told the item was cancelled (I had not had a refund) and yes they could refund me minus the 25% I said I would rather have the item. They then told me I could not have the item unless I paid £50 for DELIVERY!! What on earth!! I had just paid £550 for my items… ABSOLUTELY DISGUSTING STAY CLEAR!