Below is a summary of the key issues and my concerns: 1. No Tracking Information Provided: Despite Section 3.8 requiring customers to follow tracking emails, no tracking information was provided to me due to the delay. This left me unable to monitor or prepare for the delivery as normal. When contacting the courier, I was unable to get any information and was told to contact Adexa for update. 2. Lack of Communication: Adexa failed to communicate the delay or the reasons behind it, causing unnecessary inconvenience and frustration. I contacted the company on 26th, 27th, 28th, 29th of November and 2nd of December. I was told an update to the delivery would be provided via email, no customer service agent responded as promised. 3. Request to Cancel Ignored: As per Section 4.2 of your terms, I submitted a written request to cancel my order on 29th November due to the poor service and delay in delivery. This request was ignored, contrary to your cancellation policy. 4. Damaged, Mispicked, and Faulty Item: The item delivered was damaged, mismatched, and faulty upon arrival. It showed clear signs of prior use, lacked protective wrapping, and was missing parts. These are unmistakable indications that the product was not new, as described. 5. Notification with Evidence: In compliance with Sections 3.12 and 5.3 of your terms, I notified Adexa and I supplied photographic evidence showing the condition of the box, the missing parts, and the damaged, used state of the item.