If I could leave 0 stars I would because their customer care and service is non extant. I have called customer serviced twice and have both times been on hold for almost 2 hour. The customer service lady was rude and unhelpful. The trolley we receive was completely broken before delivery and has not been removed from its box. However because of a time delay due to school holidays and a wrong email, Adexa refused to replace or discuss the broken trolley. We now have a broken brand new trolley that we will have to dispose of as the broken parts are hard plastic and can't be repaired. I did not even get an apology from your customer service about the long wait on the phone, the fact that the trolley was broken or that you won't be helping us. Just; We can't do anything to help you because of the long delay between delivery. (About 6 weeks from receiving it) The item is still in the box as received sitting in our school reception office.