Hilariously I was thinking a one star review would be problematic for these sharks. Not worth going into much it would seem, since they apparently can't organise a P in a Brewery - but what I will say is they sold us an ice machine that makes slabs of ice that look like they could be cubes if they were made better. They claimed because there was a picture in the listing of someone holding a slab of ice that we should have known. Much like a printer seller arguing that a huge blob of ink on a page was "what it does" - or a seller of "sliced bread" handing over a full loaf. It does need to do the one thing you advertise, you big load of pirates! Anyway - we're £400 down and 12 emails to what might as well be a bot, to achieve nothing but "it's supposed to make massive slabs". Try putting one of those in your G&T.