DO NOT BUY ANYTHING FROM THIS COMPANY I really wish I had seen all the negative reviews about Adexa Direct before making my purchase. It seems there’s even a Facebook group called "Adexa Direct Catering Equipment - Beware" dedicated to sharing stories about their poor service and products. I ordered a back bar cooler, and when it arrived, it had a completely different controller than what was advertised and what was included in the product instructions. Despite my best efforts, I haven’t been able to figure out how to use the new controller. I've been in constant email correspondence with Megan, the sales advisor, for months now with no progress. I’ve asked for help, sent videos showing my attempts to set up the cooler, and still haven’t received a clear solution. It’s become obvious that the company has no understanding of how this new controller works either. At one point, I was told they might arrange a return, but if their engineers determine the cooler isn’t faulty, I’d be charged to have it sent back. I’ve explained repeatedly that I can’t even confirm if the cooler is faulty because I don’t know how to use the controller — it’s completely different from what was advertised and from the instructions provided. And to make matters worse, they don’t seem to have any knowledge of how to use the new controller either. Now, they’re telling me I need to pay for an engineer’s report to determine if the cooler is faulty, and provided a list of criteria the report must cover. Essentially, they want me to pay more money just to figure out if the cooler is defective. All I’m asking for is clear instructions on how to use the controller, yet I’ve been met with vague responses like "press it twice," or "press it again." It’s clear they have no clue how to use the controller themselves and I have sent videos of me trying to use it Megan’s emails have been frustratingly unhelpful, and she often states, “I’m not trying to be difficult,” but that’s exactly how it feels. After months of emails, I’ve gotten nowhere. They’ve sent me a cooler with an unfamiliar controller, no one knows how to use it, and they’ve failed to resolve the issue. I’m now considering legal action to address the situation.