They want your business. but then afterwards, the worst customer service ever. the lady on phone who tried to deal with my complaint was rude, arrogant and she did not care. she even told me i would be charged if i refuse delivery. The delivery man was kerb side only drop off. i have been in business 30 years as a hotel manager, first time i have a company not bring delivery into hotel. this caused us major problems as it was a heavy item. This company says great customer service. I can tell you. it should say Terrible customer service. The Indian lady i spoke to was so full of herself and refused to help or listen to my problem, she told me i wont get my money back and if i refuse delivery i will be charged. Amazingly terrible attitude. Please do not use this company. look how many 1 out of 5 stars they have. this tells you everything about their attitude.