Ordered a a hot water urn in November 2018. 6 weeks later they sent the wrong one. They had altered our order because they did not have stock of what we wanted. They do not answer the phone and automated email responses only. They eventually agreed to collect which happened in february 2019. Finally got delivery of what we ordered in March. we installed this yesterday morning and this morning the handle fell off. Less than 24 hours service. I can only guess at how painful and long winded the process of getting this sorted out is going to be. I would advise buying elsewhere.