Ordered a dishwasher costing £1000 for our wee nursery and couldn't fit it as plumbing was wrong (should have ordered another model). Completely not their fault, but no reply to several e-mails, I realise terms and conditions regarding returns etc.(they are pretty steep, but that's what you get for not reading the small print I guess) but surely a little bit of advice, an acknowledgment of your request is the least you should expect? Read customer service reviews and take note BEFORE parting with our hard earned (think coffee mornings, bake sales etc) funds is the lesson for today!!