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Anonymous
I wouldnt give this company any stars but couldnt write this message without clicking one star. DO NOT USE THIS COMPANY TO PURCHASE GOODS. I brought a freezer 6 months ago and have contacted Adexa with numerous issues. It was delivered with a missing part on the leg, the door doesnt like closing and the temperature reading on the outside of the freezer doesn’t correspond with the temperature inside which is clearly a lot higher because the food isnt frozen solid. I have sent numerous emails to adexa but did not get a reply so I decided to phone today. I was shocked to be told that the guarantee only covers parts and not labour or fitting. I was told to get an independent engineer to inspect the freezer and to send a report but was again advised that the warranty only covers parts. It does not cover labour or fitting and the product would not be replaced and there was no refunds. I raised my concerns that this freezer is not fit for the purpose it was sold for. The girl just kept repeating the same robotic statement that she is obviously use to repeating. Please do not deal with this company. They are clearly a rip of company who just want to take your money and not sort out any problems that occur. BE WARNED
5 years ago
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Adexa Direct has a 1.1 average rating from 1,000 reviews

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