I am so sorry I didn't check the reviews earlier! I purchased a new mini freezer that arrived damaged After closer inspection, it turned out that it was a returned "faulty" good. I called Customer Services, took pictures and exchanged pleasant enough emails until I could get the item picked up. When discussing the replacement with the Customer agent called Eleanor, things started going south: delays in the warehouse, delays in replying to emails, delays in transport, excuses excuses and more excuses. 5 weeks later, the silence is deafening! I don't have a replacement nor I have been issued with a refund. Every time I tried to call them, they are not picking up the phone anymore and my emails go unanswered. Of course I will report them to the trading authorities as well as the police, THIS IS A SHAM. STAY CLEAR.