Ordered a fridge to assist with our food bank service as part of the ongoing Covid-19 service. It arrived, no sign of any damage but when we switched it on 2 days later, it did not work. We were informed that due to the pandemic the fridge could not be collected or replaced And their services manager Mark said he had the authority to instruct us to get an engineer to repair it and they would cover the costs. We did so and the fridge then broke down again. The engineer had informed us it may not work for long as it is a manufacturing fault and hasn’t been put together properly by Adexa. We have insisted on a full refund and want to return the goods. We have heard nothing since and on the rare occasion we did get through to customer services we were told that Mark no longer works there and to contact the enquiries email and also that he had no authority to instruct us to repair the fridge despite me having an email to say he had. I have made numerous phone calls which are never answered, emails etc.... Yep you’ve guessed right.... have heard nothing. We are a small charity ran entirely by volunteers and have had to fork out for another fridge to ensure that we can meet the needs of our community during the pandemic. To say I am absolutely disgusted would be an understatement. While the cost of a fridge may be minimal to some it is a large amount of money for us. On the first occasion I spoke to Mark when we discovered the faulty fridge I was told that it was down to senior management who were worried about the company and scared they would go bust. looking at the reviews on here I fear they may have or will do due to poor customer service. At this point if I could leave no stars I would.