Avoid this company like the plague!!!! Dreadful, awful company. We ordered 2 fridges and a “B grade” freezer to match. Apparently their B Grade products are returns that they sell at a discount (actually think this is just an illegal selling tactic). Placed an online order on 16th April, was all confirmed on 17th April, money taken on 20th April and then emailed on 21st April to say the “B grade” freezer had already been sold. So we decided the best option would be to cancel the order as we wanted all products matching and this dreadful company couldn’t accommodate this request. We were then advised that the T & C’s stated that we would be charged a 20% restocking fee (what the actual ####). After many days of trying to contact them to no avail as they refused to call back and left the poor customer service team to deal with the angry customers, whilst the account mangers would only email, we were told there is no movement and tough #### basically. As we were so very disappointed and after asking around also heard their products are poor quality, we decided to go ahead with the cancellation. At which point, even though we are in dispute, they now advised that they’d dispatched the fridges!!!! I kid you not. So now we have a fee for restocking and a fee for the dispatch. And we can do nothing as they have our money!!!! We are then told that the items need to come back into stock before they can process the refund and it will take 4 weeks after this to refund the money (funny as it was taken within 4 days). It is now 7th June and we’ve just had our refund, minus over £400, absolutely disgusting. I’ve had to wait for the refund before I could review and warn you poor people who have orders pending as I was worried they would keep our money longer. I’ve never dealt with such an unprofessional disgrace of a company in my life and hope this review will save some of you the stress and upset that we’ve had to endure. Please, please DO NOT use this awful dreadful company.