So where to start... I placed my order for a sausage stuffer and meat slicer back 21st August 2020. The sausage stuffer arrived promptly, within 4 days of the order, and I presumed the meat slicer would follow shortly as the tracking was saying part delivered. I gave it a week, and then called Adexa. The fiasco that followed was a complete shambles. So having taken the best part of a week to actually speak to someone, (Yes they rarely answer the phone), and several emails later, I was advised by a lady that the package was on route. Thought nothing off it, and decided to wait and see. Phoned the following week (Commencing 31st August). Same old story, took me days to actually speak to someone, and they then advised me that I would have it by the following week Commencing the 7th September. No sign of the meat slicer still... Phoned on the 14th September, demanding where the heck my package was, and was advised, sorry sir, parcel hub lost your package, and we are now trying find out where it is. 'You will have it by 18th September'. No package came on the 18th, so I phoned again. 'oh you will have it on Monday 21st sir'. Still no package on that date either. After daily phoning this week, I then spoke to the Michelle (07763032173!) who then proceeded to say it would be with me Thursday. You can see what happened next. It didn't get loaded!!!! The funny thing was I received an email from Adexa 21st September asking me to provide feedback on my recent purchase! Seriously! Complete joke of a company. My product has finally arrived today, Box beaten to within an inch of its life, but luckily the product seems to be working. Therefore my business has been without a meat slicer for 5 weeks since this product was ordered. No form of refund or anything was offered. Seriously guys, DO NOT order from this company that has no customer service levels. SHOCKING that a company can get away with this today.