Appalling company! Bought some funky hiking trainers via the Adidas App (on the basis it would be easier). Unfortunately, the trainers were too narrow and painful on both feet after 5 minutes. I tried to return them but couldn’t find the confirmation email with order details. I was pretty sure it was Adidas and had emails from previous purchase but nothing for the hiking trainers. I kept searching in my email but eventually found the order details buried inside the app. When I contacted Adidas, they claimed I had exceeded the 30-day return period. I explained what had happened expecting some understanding but they refused. I’ve now been charged £130 for an item that I cannot use. I had hoped that they’d see common sense. But clearly short term profits matter more than the lifetime value of loyal customers. Their poor back-office operations have caused me financial loss that I wont be able to reclaim. I used to love adidas, but their customer service is terrible - my family and I won’t be buying from them again. Is it really worth £130?! We’ll be shopping with Nike or Puma - who offer 60-day returns