“I ordered the Adidas F50 League Firm/Multi-Ground Boots in Kids size 1 for my son (he currently wears 13k, so size 1 should have been the next size up). Unfortunately, the size 1 boots we received were the same size as his current shoes, so we requested an exchange for size 2 (order number AUKX2461696).
When the replacement arrived, the box and tag showed size 2, but the shoes inside were actually size 1 again. Now our order history shows size 2, which means we can’t exchange them further and there’s no refund option available.
I contacted customer service, but they didn’t seem to understand the issue and simply told me to return the shoes at my own cost. Very disappointing, I expected better from such a reputed brand.”
“If I could give a zero I would. The worst customer service ever. Firstly I had to chase my order, secondly they cancelled my order in the last minute and thirdly I had to chase the refund. I was told I have to call my bank for the refund. I used to love adidas but now I don't think I will buy adidas again. Its a nightmare.”
“The worst online shopping experience!
If you need to return it will be a nightmare to get your refund even if you go to a store. Do not order from Adidas!!!”
“Adidas is now my favourite shoe brand. The service provided by Sudesh from the Dahisar Mira Road factory outlet was amazing. He was patient and encouraged us to try the new range of which we ended up buying two sports shoes. The outlet too had very well arranged shoes and overall good collection.
Very satisfied with the overall service. Sudesh even ensured the speedy delivery of the shoes to my home. Very happy with the entire experience.”
“The company is incapable of processing refunds or they simply don't issue refunds until contacted. The customer service staff are very confused. They confirmed a refund was issued but when I asked for the date of the refund the date they gave me was a week before I had returned the item? They are so confused and provide misleading information without actually helping with the issue. The problem is still unresolved after so much time wasted with their customer service, will never order again!”
“Their website is slow and stops working most of the time. I’m surprised how a billion dollar company is still operating like this.
They sent me a wrong size and made me go to fedex to return. After returning they instead offered me a coupon.
So I purchased something from that coupon and then they cancelled the order and sent me another coupon
I paid $18 and they sent $10 coupon back.
I’ve never been so frustrated by a company before. I gave up and tried to use the $10 coupon and it doesn’t work.
Seriously wtf I hope they lose business soon if they treat customers like this”
“Really bad and honestly disgusting! I returned a piece of clothing within 24h from receipt all with labels and tags on but adidas rejected a refund claiming the item was dirty. They sent the item back to me but I see no dirt on it and want to send it back. I was advised by customer service not to even attempt it as the garment will be returned back to me. I have never experienced such poor behaviour - they didn’t even have any evidence to support their assessment. I never thought I would be left with such a hole in my finances now and this is a lesson never to buy on their website again!”
“I bought some items (sneakers, shirt pants) and did not receive. when I questioned that it had not received, they said the supplier made the delivery but have no evidence that it was delivered.”
“Why is it Adidas don't have a good selection of plus sized outfits. A little of the more stylish Adidas wear don't come in plus size. That's not fair. Like the the Firebird Track tops and bottoms in the different colors. All we get are black blue, red, pink,all with white stripes. The Adidas original Jersey , those can come in plus sizes, the soccer graphic dresses. I'm bummed. I'm about through with y'all”
“A True Star at adidas — Takeyah Deserves a Promotion!
I want to take a moment to recognize Takeyah at the Michigan City adidas store. Her service was absolutely phenomenal. In a time when it’s easy to feel like just another customer, she made me feel heard, valued, and supported.
Takeyah went above and beyond to help resolve a frustrating situation — not only was she patient and kind, but she also followed through in a way that restored my confidence in adidas as a brand. This wasn’t just good service; this was exceptional leadership.
In contrast to some of the poor treatment I experienced at the Aurora location from Josh and Selma (who could truly benefit from training under Takeyah’s example), her grace and professionalism stood out even more. She turned a negative into a positive and showed what true customer care looks like.
This is the kind of employee who builds lifelong loyalty and reflects the very best of the adidas brand. I sincerely hope she is publicly recognized and considered for a promotion — because she absolutely deserves it.
With gratitude,
Eraina Nicholson”
“Asked Adidas if the shoes I purchased were the leather version or the "vegan" version - I sent all the numbers/codes as this is not identified on the shoes.
They refused to help - not how customer service is supposed to work.”
“Purchased a pair of walking boots online for £78. When they arrived the tag said £62. Emailed and called them for an explanation and refund and was told (and I quote) ‘the warehouse should have removed that price as we sell them for more online’. Are you serious Adidas?? Nike for me now…”
“This is by far the worst customer service i have ever had from any retailer / businesses. Have spent several hours over many calls in under a week with this company. Promised multiple call backs and not one made. Even took this to the Executive Team and no help from there. 40 years of buying this brand have come to an end. You don't get this with Nike.”
