“An item I ordered was not in the package I received, I was told that everything is double checked at their end and that confirms the item was in the box. They're refusing to acknowledge they might have made a mistake and no replacement item or refund will be issued. Going round in circles with their terrible customer service department.”
“Ordered 2 items, only 1 arrived. Flatly refused a refund from their 'customer service' team despite several attempts to resolve. This company essential stole our money. Avoid at all costs.”
“I had contacted adidas after all the livery onit fell of the shirt. It is a genuine adidas and contacted adidas.Something told me they wanted to shirk from doing anything. Well they sponsort $10 a year to the All Blacks but told me that the shirt I had was in the wrong enviroment contributing to the letters falling off! I will never buy adidas ever again! I wont buy anthing from the All Blacks either as they are complict in this!”
“I'm very upset.
Bought a trainers and royal mail delivered it to a wrong address.🤬
Adidas doesn't care if the item is lost and takes long to refund your money.
So I still don't have the shoes and money 🤬”
“I bought a pair of sneakers and two packs of socks on the black friday. Only the sneakers arrived. The next day I contacted them via mail and they sent me a ticket saying they would reply briefly. All of this happened the 10th of december and they still haven't replied and resolved my claim. All of this even though I also contacted them via WhatsApp on two occasions and they haven't given a satisfactory answer.”
“Since my kinder garden days me, my brother and my family members have been purchasing adidas products. Till date i am a adidas fan. They encourage every youngster to be fit and more than what he can do”
“Just been reading other reviews of customer experience with Adidas UK when returning items and refusing to exchange or refund by telling customers the item does not meet return conditions because the item has been worn and in their words smelly!! Adidas UK customer services should be investigated for consumer affairs abuse!!”
“I was accused of returning an item that was in returns teams words, smelly!! I returned it to Adidas UK as it didn't fit me for an exchange but then received the item back saying I didn't meet their returns conditions!! It doesn't smell it never did and now I have an item I have paid for I can't wear!! I cannot get a refund or exchange they say!! Atrocious customer service!”
“I ordered 5 pairs of shoes on 8/15/24. Received 1 pair and Adidas told me they shipped all 5 pairs. After a few phone conversations, Adidas admitted they did not send the 4 other pair due to being out of stock and would refund me. Adidas issued a return ticket for the one pair I received and would refund me for the 5 pairs. A month goes by and nothing. Called Adidas on 10/4/24 and they stated they tried to issue a refund but my bank would not accept the refund(that;s a new one), and they would investigate, could take up to 14 days. Called Adidas again on 10/25/24 and they stated that the investagtion was not submitted on 10/4/24 and would resubmitt to invesitgate, could take up to 14 days. Called Adidas on 11/12/24, they stated it has not be 14 days since I called and to call back in 2 days. In my opinion, Adidas is commiting fraud.”
“Did not received my order! When I tried to get a refund it was just 1 stalling technique after another! Customer service a joke. Will never buy from them again”
“Waiting 3 weeks for my package. Playing phone tag with addidas and FedEx. FedEx has lost the package and will not get a refund. Addidas says I have to wait 14 days for any updates. Tired of waiting. Will never buy from Addidas again!! Bad customer support.”
“I am very careful with these people because they are authentic and lying and when you buy a product and return it, because the product is not waterproof, they do not want to return the money and they return the product for you. I am very careful with these people because they are authentic and lying and when you buy a product and return it, because the product is not waterproof, they do not want to return the money and they return the product for you. They're real liars.”
“I ordered shoes for my son's first day of school, which never arrived. Here we are, 3 weeks later, and we have no shoes or refund. I've chatted with them 3 times now and they tell me every time to check back in 7 days. For what? I want a refund. I've already driven 2 hours to have to buy the shoes AGAIN in time for school. They have the absolute worst customer service I've ever dealt with in my life. BEWARE.”
“I bought a pair of adidas trainers and when I received my parcel I was shocked to see the box was empty so I paid for an item which I didn’t receive . I am absolutely disgusted that they are doing nothing about it . Beware of this company as they are a SCAM”
“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through
Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m
WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”
“Sent me used track pants then refused to refund me
Sent me used track pants then when I returned them, refused to refund me saying they are used! Unbelievable!
Terrible customer service refusing to refund me”
