Do not use this company please. Bought a iPhone 11 was a problem with the sound I returned it as faulty they agreed on recieving the phone that the fault was accurate promised cancellation.Made a bad descion to buy the iPhone 12 on comparing it with another the screen had a yellow tint so returned it. They said no fault found but could have been corrected on reboot. So I decided that the probability of two phones faulty not to try again. BUT looking at my ee account they debited over a hundred pounds From my account n Further conversation with we they had two lines open on my account !! Phoned Affordable they said they had cancelled one and the second would be done soon. Its been over six weeks since the first phone on although affordable sent me emails to confirm cancellation. Ee still have two lines open and tell me that affordable is third party and they need to confirm cancellation. Affordable are saying they have cancelled. This has left me without any phones which I am paying for. The headache of who is doing what to cancel. Just not worth the hassle and damage to my credit file. Affordable is closed on boxing Day customer service that is. Please buy direct from the service provider and least you know it will be a working product and the service you deserve as a customer.