Affordable Mobiles Reviews

Name: Affordable Mobiles
Rating: 3.97

4.0 Rating 551 Reviews

75 %

of reviewers recommend Affordable Mobiles

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Metrics

4.0

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Affordable Mobiles 1 star review on 24th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company- bought a phone and didn't receive it for over 2 months, customer service tried to convince me to change my order because they had run out of stock and threatened I wouldn't get the watch which came in the deal if I didn't change, escalated care promised contact regarding compensation- didn't and ignored me afterwards. Now that they've gone into administration and been bought out, they won't deal with my case anymore as it was before this point and the company dealing with cases pre-administration (SFP) say there's nothing they can do because all communication I had with escalated care was over the phone so nothing in writing, even though they didn't respond to emails or live chat, so had to be done over the phone. It had caused me so much stress and anger, I wish I had never bought with them in the first place.”

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Posted 4 months ago

“USA Used phones can't pay goggle pay are appal pay in England”

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Posted 8 months ago

“This is a scam they take upfront money from you before accepting the contract then claiming you will have your money back within an hour while you really must wait for it for a week. Absolutely scam!”

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Posted 9 months ago

“I bought an iPhone 12 and package of unlimited data, texts and calls with Three for £31 per month. Since day one I’ve been overcharged every month by Three. They are literally stealing monies from my bank account every month! So far I’ve spent two months trying to get the situation put right and the stolen monies refunded to my account. Affordable Mobiles say the fault is with Three and Three say the fault is with Affordable Mobiles. I’m being sent round and round in circles. I believe my contract is with the retailer, Affordable Mobiles, but either way neither company is sorting out what should be such an easy problem to put right. I shall be contacting BBC’s Watchdog programme and Trading Standards about all of this if my complaint is not dealt with by close of play tomorrow, 30th January. Beware of Affordable Mobiles’ packages with Three - they have admitted to me that Three is overcharging me and that this is a problem they have had with Three and yet they are still advertising packages with Three”

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Posted 9 months ago

“Received a pixel 6 just over 12 months ago. Looked after perfectly and it abruptly stopped working. After returning to A1/ Affordable mobiles it took over a month to receive a response advising phone was beyond repair. Offered a 3 month old pixel 7a as a replacement which I assumed would be in a similar condition to the phone returned. Instead when it arrived today it had a significant scratch on the screen which is unsightly and would drastically reduce resale value. I informed A1 immediately and was told it was damaged in transit (not sure how when the packaging is immaculate) and I now need to submit a fraud report as I didn't sign for the package and wait for them to investigate. All this and I'm continuing to pay for a pay monthly phone I'm unable to use. You can't talk to anyone at A1/ Affordable Mobiles on the phone as they only offer live chat- which takes an age to connect- or email. Please don't make the mistake I have and avoid at all costs”

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Posted 11 months ago

“Ordered phone , had confirmation then another e mail to say delay as had to contact o2 . O2 said don’t deal with them ! Paid deposit - pending on my account for a week then suddenly disappeared - no phone , impossible to speak to normal person for help . Have blocked on my bank account and bought from Carphone warehouse .”

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Posted 11 months ago

“Terrible company would not recommend to my worst enemy, sent faulty phone then said after they had phone over 2 weeks that we can’t cancel contact due to 14 day cancellation”

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Posted 11 months ago

“What a rubbish company. Please never use or trust this company again. After calling me almost everyday,sometime twice a day because my contract was up for renewal, they miss-sold me a phone. I sent it back within my 14 day cooling period. They never bothered to register the return on their system until 12 days later. Meanwhile 3 network assuming that the contract was accepted started my new contract! I called 3, they said they could not cancel my contract because it was taken through a 3rd party. So I had no phone and was now paying for a contract I should not have. Called affordable mobile for the umpteenth time, a rude rude man told me that he was doing me a favour essentially taking my call because he works in sales not customer services but oh by they way they do not have a customer service line only sales line ( how predictable) so he can't give me customer services number. Apparently in order to cancel my contract I have to go on a 1 month "rolling" sim contract which I have no idea how much it will cost or when the said 1 month will start! I can't believe trading standards has not investigated these rouges. Please anyone out there do not use these charlatans. They will leave you out of pocket with no phone and stuck with a contract you cancelled.”

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Posted 1 year ago

“Very poor service agreed contract on Wednesday all security checks they said phone tomorrow Thursday .I said I couldn’t be in as working away can they deliver Saturday they said no problem. Which obviously was. As when I contacted them for update Saturday they said I wouldn’t be getting it till available again absolute joke keep away.”

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Posted 1 year ago

“Complete waste of time. Invested time making the application and providing identification documentation requested subsequent to my application. The due date for delivery of my phone (which already had a significant two week lead in time) came and went. No phone arrived. I tried to call the customer services number, but it became apparent it was only available for sales. All customer service communication at through live chat which I got cut off from twice. I eventually got through and was frustratingly asked to resend my ID documentation (two weeks after first provided!). I then received an email to say my order had been cancelled. Apparently I had not passed the “security checks”. I feel like this is an excuse as I am a solicitor with a full-time job and a homeowner. A complete waste of my time and energy. Save yourself the trouble and go elsewhere!”

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Posted 1 year ago

“Great choice or phones and contracts. Order and delivery were easy and tracked. Excellent.”

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Posted 1 year ago

“Good services, cheapest price and delivered on time. I wash, I know about affordable mobiles.”

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Posted 1 year ago

“Absolutely unbelievable I do have 1 major question though. I'm not at all happy as my fiance used auto fill on p.c and his honor X6 has been delivered in my name. I'm not in the slightest happy infant I'm furious. Please may I receive a call on my number 07474927411. Miss Beverley Watt. Thanks kindly ☺️”

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Posted 1 year ago

“Absolutely brilliant helped me straight away”

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Posted 1 year ago

“Brilliant service, would definitely recommend to a friend and use again”

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Posted 1 year ago

“SIM card never arrived and won’t re-send. The network are not willing to help either.”

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Posted 1 year ago

“Price, delivery and service is 10 out of 10, there is absolutely nothing to complain about on that front, the purchase process is really simple and with good communication, I havnt returned anything so I can’t comment on the returns process. I definitely recommend 100%”

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Posted 1 year ago

“Very good company and so helpful”

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Posted 1 year ago

“Easy to order and really pleased with the service provided.”

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Posted 1 year ago

“The deal was excellent, the phone and delivery time excellent, but despite putting in my PAC code at the checkout the number did not automatically port so i had to arrange that separately.”

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Posted 1 year ago

Affordable Mobiles is rated 4.0 based on 551 reviews