CON ARTISTS! AVOID! AVOID! AVOID! There should really be an option for no stars here. I returned my original S20 fe (awful phone) to this company on 7.9.21 within the 14 day cooling off period for a replacement Z Flip 3 which I was told couldn’t be delivered until 14.9.21 because of a transfer/handover paperwork period. I had an email on 13.9.21 to say the phone wasn’t in stock and to “keep an eye” on my emails for when it was. 17.9.21 still no phone and no further contact from them, but they’re still advertising the phone before honouring their commitment to those of us who have actually already ordered and paid for it - and at £41 less upfront cost than I had paid a mere 10 days earlier........clearly because they don’t actually have the stock but are trying to entice new customers. At this point I am less than amused so emailed them stating if they can’t guarantee delivery of my handset by that weekend and reimburse me in a some way, that I would cancel my contract before the end of the working day. They didn’t bother responding, and so I emailed again before the end of their working day cancelling my contract. On 20.9.21 they emailed back stating that despite returning the original phone within the 14 day cooling off period, because I chose to have another phone from them, I am now unable to cancel my contract but, that they were expecting stock that very same day and as soon as it was received into their warehouse it would be shipped the next day. Well he we are now at 28.9.21. No phone. No further contact from them. No answer when you try to phone them. So as of 7.9.21 this company have had £199 of my money for the upfront cost of the handset, and I’m now being charged £55pm by EE for a phone I don’t even have. Clearly they have no intention of providing me with a phone, so I now have to go through the hassle of getting my money back, and cancelling my EE contract. The ONLY reason I chose this company to buy my phone from is because of the Trust Pilot reviews, but all you have to do is google complaints about this company to realise that all the positive reviews are fake - much like Amazon’s. I won’t be making that mistake again. What I will be doing though is leaving this review anywhere and everywhere to warn as many people as I can about this company!