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Anonymous
This company do not deserve 1* I returned the phone to be repaired and was told 28 days to be repaired. Sent the phone the be repaired on the 31/12/21 they sent me a email on the 14/01/22 to say they had just received it back and that it would go off to be repaired. Heard nothing at the end of January so contacted them for a update and all they could say that there was a fault so this has been sent off to be repaired and advised we should have the phone back middle of February. 17/02/22 & still no communication off them so I've just contacted them and spoke to someone called Shauna who was rude and talking over me all the time. To be told it arrived back on the 14/01/22 but was not sent off to be looked at until the 25/01/22 & then it gets sent off somewhere else to be fixed. I asked to speak to a supervisor but told there wasn't one available (but yet she kept me on hold for 5 minutes to speak to one) and told I will get a call back 24-48 hrs afterwards. This company do not state that 28 days is NOT from the date they receive it back, its actually 28 days from the date it goes off to be repaired. The phone got sent off 50 days ago in total, I get there was the xmas period but should not take this long and most definitely not 50 days. AFFORDABLE MOBILES STOP TELLING CUSTOMERS 28 DAYS WHEN YOU ARE MISINFORMING CUSTOMERS & GIVING FALSE INFORMATION THAT YOU CANNOT COMMIT TOO!!! I SHALL AWAIT MY CALL WHICH PROBABLY WON'T EVEN HAPPEN 😡.....
2 years ago
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Affordable Mobiles has a 4.0 average rating from 551 reviews

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