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Anonymous
Do not use this company, please read this!!! I ordered a phone on contract on the 28th March, received an email saying it would not arrive the following day shortly after due to system errors. On the 29th March I received an email saying it would arrive on the 30th. When I opened the parcel, which was not big enough for a handset in the first place, there was the screen protectors, phone cases and the SIM card that I ordered but no phone, I then contacted the courier DPD to see if I was due to receive another parcel that day and was informed I wasn’t and then I contacted affordable mobiles to see what was going on, the next day, 31st March, I received a phone call to fill out a courier dispute form and send in some photos of the stuff I received, the packaging and photo ID, alongside phoning action fraud, as I was asked to get a crime reference number, and 3 mobile, to get the phone blacklisted, I had been in the phone for well over 2 hours, on 1st April, I informed affordable mobiles I wished to cancel the contract and on the 5th April I sent a copy of the proof of blacklisting letter I received from three, to affordable mobiles. Since then I have phoned affordable mobiles 5 times, totalling over 2 and half hours, to be told the same things, “this needs chasing up,” “the logistics team need to look at this,” “should take no more that 2 weeks,” and “I don’t know what going on.” I am now receiving outstanding balance letters from 3 and I am still no where closer to having the issue resolved. A further problem with the “customer service” “team” is that they can no longer be contacted by phone call, it’s all over live chat. An overall disgusting company, with a severe lack of communication with both the customer and each other.
2 years ago
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Affordable Mobiles has a 4.0 average rating from 551 reviews

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