Awful experience. Ordered phone with a new contract and PAC code to transfer. Waited a week before I got confirmation new phone would be delivered. Several days came and went and no phone. Contacted DPD who say the parcel has gone missing. Affordable mobiles raised an investigation, and I was told I should only be waiting a few days and a new phone would be sent. After a week of no communication, I contacted them only to be told it could be up to two weeks wait (so another week). Waited another week and no communication so chased again, only to be told it could be 3 weeks, but the operative said they would chase it and see if a phone could be posted sooner. I never heard back, so chased again, and was told it would need to be escalated with DPD as they hadn’t replied. Each time I was told I would hear back, and never did. Continually chasing, with no idea when a phone will be sent. Surely their issue now is with DPD, so I can be sent a replacement, and they can speak with DPD regarding this as an ongoing thing. I don’t see why you would not prioritise the customer. I am still waiting a month after placing my order, and no idea when my phone will be sent. Terrible experience so far.