AVOID AT ALL COSTS...SCAM NO RETURN ON HANDSETS. ****AVOID****AVOID****AVOID********I ORDERED A S20 ON CONTRACT WITH EE. SERVICE WAS SHOCKING SO CALLED TO SAY WOULD HAVE TO CANCEL UNLESS I COULD CHANGE TO UNLIMITED 3MOBILE. THEY ADVISED DID NOT OFFER THAT SO ARRANGED TO RETURN PHONE. THEY HAVE NOW SENT ME A MESSAGE TO SAY MY PHONE IS NOT IN PRISTINE CONDITION SO I AM REQUIRED TO PAY £299.70 OR TAKE THE PHONE BACK ON THE EE CONTRACT WHICH I CANNOT USE EFFECTIVELY. I WILL BE STUCK WITH IT FOR 2 YEARS. THIS IS A SCAM THE HANDSET WAS IN PRISTINE CONDITION I USED IT FOR A HOUR AT THE MOST. ****AVOID****AVOID****AVOID***