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Louise Hancock
Left with unsafe vehicle I would not recommend ageas!! I was involved in a non fault rta with there client, the lady was lovely and accepted full liability straight away and made sure that me and my passenger was ok. The insurance are stating that issues with my car are not accident related-yet I have only owned the car 10 weeks to date of accident! Purchased from a dealership for thousands of pounds. My car had a full mot and inspection by a garage on day of purchase and passed without one advisory!! I have been lied to on numerous occasions saying that the engineer from ageas had visited the garage to carry out an inspection on my vehicle to come to the conclusion that the issues was not accident related, this is not the case the engineer has not been to assess my car in person not once!! I was told repairs had been authorised both by telephone conversation and by letter to then be told this was a mistake and the outstanding repairs was non accident related! I was refused to speak to an engineer as apparently he didn't need to speak to me and the decision was made! I will now be left with a car that is unsafe and un-driveable with 2 young children!!! Absolutely appalling customer service!!!
3 years ago
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Ageas UK has a 1.9 average rating from 131 reviews
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