Very poor in dealing with my claim ie lack of knowledge, pushed from pillar to post to different departments, where the left hand did not know what the right was doing, waste of shareholders' money, not able to put in writing what they said on phone, took 8 days to say claim was not insured, meanwhile my storm damage undone, waiting for the insurance to sort out. Usual delay and lack of customers' complaints, until CEO contacted. However, been told it will be upto8-10 weeks before CEO will be notified of the result of enquiry. I thought we are in Digital age not Carrier Pigeon/Smoke Signals days.