Absolutely atrocious company and their claims are handled by Claims Consortium Group who are quite possibly the most incompetent team I have ever had the misfortune of dealing with. Nearly 12 months after making a claim for storm damage and they had messed us around, failed to pass on messages, made a complaint to the insurer on my behalf which I had not authorised and been deliberate obfuscating. The settlement figure they have offered is laughable and we’re now trying to go through the ombudsman. After telling me in December that they hadn’t got a final response letter and telling me they were still talking to the insurer, today I find out a final response letter was sent at the end of September - so they have wasted our time. Never deal with Ageas.