This is honestly the biggest Joke of a company we have ever had the misfortune of dealing with! don't even know where to start to be honest! We had a water leak in our house in September 2023 which came through the ceiling and flooded our entire downstairs. Even after providing MANY videos and photos of the damage, they are trying to give us as little of a settlement as humanly possible!!!!! They tried to get Claims Consortium to deal with our claim, who are honestly even more incompetent than Ageas!! We ended up raising a formal complaint in Feb 2024 due to how absolutely terribly we have been treated, after stating we would get a response to this within 8 weeks, we FINALLY got one today, and they have REJECTED our complaint after spouting off complete Word Vomit! We have unfortunately now had to involve the Financial Ombudsman, which we were hoping to avoid with a resolution to our claim. It doesn't appear we are getting one though so we have been left no choice. All we are wanting is to have a settlement that's actually going to put our house back to how it was before! we have had to live through the winter with no flooring with 2 children! 7 Months on and we are absolutely no closer to getting our claim completed! Youve been taking our money every month for 6 years, i wonder what on earth we have actually been paying you for!!!!